Customer: “Hi there”
Pharmacy: “Hello! Welcome to TxtSquad Pharmacy. How can I help you today? I'm here to assist you with information about our pharmacy services, hours, or general inquiries.”
Customer: “Do you do specialty medications?”
Pharmacy: “Yes, we do offer specialty medications for chronic conditions. We can help you with specialty medications and provide assistance with prior authorizations if needed. Would you like more information about our specialty medication services?”
Customer: “I have a prescription I need filled, do you take Blue Cross insurance?”
Pharmacy: “Yes, we accept Blue Cross Blue Shield insurance. We can help you process your prescription. Would you like me to transfer you to a pharmacist who can assist you with filling your specific prescription?”
Customer: “Sure. Oh what about travel vaccinations?”
Pharmacy: “Yes, we offer travel vaccinations! We provide various immunizations for travelers, including vaccines for different international destinations. To ensure you get the right vaccinations for your specific travel needs, I recommend speaking directly with one of our pharmacists who can provide personalized advice.”
Customer: “Okay, and can I pay by credit card?”
Pharmacy: “Yes, TxtSquad Pharmacy accepts credit cards! We take Visa, Mastercard, American Express, and Discover. We also accept debit cards, HSA, and FSA cards for payment.”
Customer: “Thanks!”
Pharmacy: “You’re welcome! Thank you for choosing TxtSquad Pharmacy. I’ll connect you with a pharmacist who can help process your prescription and determine the specific travel vaccinations you might need.”
Real conversation. Real time saver.
The conversation above is a real text message exchange with an AI agent built by TxtSquad and customized with knowledge of a pharmacy’s services.
This AI-powered text assistant is just one of three new features TxtSquad is rolling out to help pharmacies like yours stay ahead:
✔️ AI Text Agent
✔️ AI Phone Agent
✔️ AI Voicemail
Let’s dive into how they work—and how they can boost your efficiency and customer service.
AI Text Agent
Imagine having a customer-focused team member who knows everything about your pharmacy and never takes a day off. That’s the AI Text Agent.
Available 24/7, it answers common patient questions instantly—powered by your own pharmacy’s knowledge base.
- What are your hours?
- Do you offer delivery to my address?
- Do you do flu shots or travel vaccinations?
- What insurance do you take?
The AI agent is as knowledgeable and powerful as the information you supply it.
Key Benefits:
- Round-the-clock support: With the AI Text Agent, your pharmacy is now accessible around the clock, providing patients with instant information whenever they need it.
- Efficiency boost: This feature saves significant time by automating responses to repetitive inquiries that would otherwise burden your staff. Your team can focus on more critical tasks while ensuring all patient questions are addressed promptly.
- Enhanced Customer Experience: Consistent, accurate, and quick responses boost trust an increase patient satisfaction.
A final benefit is that you stay in control—if a patient needs more help, the AI hands them off to your team, with full conversation history included.
AI Phone Agent: Same Smarts, Now with a Voice
Not all clients prefer texting and sometimes customers prefer a quick phone call.
Now, your pharmacy’s phone line can be powered by the same AI assistant.
When patients call, the AI Phone Agent answers naturally—like a staff member trained in your services—ready to help.
Using the same extensive knowledge base as the Text Agent, the AI Phone Agent employs cutting-edge AI voice and speech recognition technology to engage in natural language conversations with patients.
Here's a sample recording of the agent in action:
Key Benefits:
- Handling Busy Times and 24/7 Availability: The AI Phone Agent can manage incoming calls when your staff is too busy to answer or even during closing hours, ensuring that patients are never left without assistance.
- Personalized Interactions: Patients will appreciate the conversational experience, as the AI Phone Agent can carry on dialogues that feel natural and responsive, fostering a better connection with your pharmacy.
- Increased Efficiency: By deploying the AI Phone Agent, you can reduce the pressure on your staff, allowing them to focus on in-person customer interactions and more complex patient needs.
Of course, the AI doesn’t replace a pharmacist. It helps screen and support patients, then transfers them to your team when needed—with full context and a call summary ready.
AI Voicemail: Goodbye, Manual Playback
Are you still spending your mornings listening through voicemails, scribbling notes, and chasing patients? We’ve also given outdated voicemail systems the AI treatment, modernizing them for your pharmacy’s operations.
Imagine never having to listen back to another voicemail ever again.
Our system records, transcribes, and summarizes each message—then drops it straight into the patient’s chat thread. No more separate systems, no more lost messages.
Important messages are much easier to identify at a glance and prioritize for immediate follow up. And the best part, you can reply via text to a voicemail right within the conversation thread.
Enhanced Accountability
Besides the obvious time savings and workflow efficiencies, turning voice messages into text unlocks immense potential. You can easily add notes to patient records, maintain a full searchable conversation history, and ensure no information is ever lost. This provides a higher level of accountability and improves quality assurance.
Key Benefits:
- Prioritize voicemails quickly with summaries you can scan at a glance.
- Full recordkeeping for quality assurance and accountability. A full text record of is easy to search and attach to a patient’s file.
- Reply by text immediately, within the same conversation. Or call back with the full context of the conversation right there in writing.
See AI Voicemail in action:
Bringing It All Together
With the new AI Text Agent, AI Phone Agent, and AI Voicemail, TxtSquad gives your pharmacy superpowers:
- Provide better, faster service
- Save time on routine tasks
- Improve responsiveness and accountability
- Keep all communication—text, call, voicemail—in one place
Your patients will notice the difference. So will your team.
Ready to Try It?
By automating routine tasks and ensuring that patient inquiries are handled promptly, your pharmacy can not only save time but also deliver a superior customer experience.
Explore the full potential of TxtSquad’s features and watch your pharmacy thrive with improved patient engagement and operational efficiency!