Easy for patients
Patients use the phone and links they already know. They do not need to install Carrick, remember a password, or monitor another portal.
Accessible by design
How Carrick Works
Carrick connects calls, text, voicemail, appointments, intake, and follow-up around the phone patients already use—so reaching care feels familiar and managing communication feels simpler.
Carrick is configured around the way your organization already works. Your team gets a shared workspace for communication, automation, and reporting, while patients keep using the phone they already have.
From workflow to insight
One connected way to manage patient communication
- 1
Start with one workflow
Choose a communication problem that creates work for your team—missed calls, reminders, intake, frequently asked questions, outreach, or follow-up. Together, we decide what stays with staff, what can be automated, and when a person should step in.
- 2
Connect the conversation
Patients call, text, respond to reminders, or open a link using the phone they already have. Depending on your setup, Carrick can connect those interactions with your existing phone, scheduling, calendar, or patient-data workflows.
- 3
Handle the next step
Carrick completes routine steps automatically when appropriate and routes requests that need a person. Staff continue from the shared Carrick workspace on the web, desktop, or mobile app, with the conversation history and available patient context alongside them.
Simple. Trusted. Supported.
Built to make communication feel easier
Calmer for teams
Clear acknowledgements, shared context, and routine automation help reduce repeated calls and switching between inboxes, phones, spreadsheets, and point solutions.
Automation with a human path
Routine work can happen automatically, while staff remain in control of the conversations that require empathy, judgment, or clinical and operational decision-making.
Service built in
Carrick works with your team to configure the right starting workflow, listen when something changes, and expand only when another capability is genuinely useful.
Start with one communication problem
Carrick can begin with missed calls, reminders, intake, or another high-friction workflow—and expand only when it is useful to your patients and team.